MacAllister Technician - SiTech Field in Indianapolis, Indiana
This position is primarily responsible for the repair and service in the field of all Construction Technology which includes various Caterpillar and/or Trimble Construction Machine Control and Guidance equipment.
Diagnose and repair construction technology equipment, with emphasis on Laser, GPS, and Robotic controls
Prepare accurate estimates for customer repairs
Ensure all documentation is completed accurately and efficiently; work orders, service reports, allocation of time, and tracking parts
Maintain customer satisfaction by ensuring customer needs and deadlines are met
Complete all scheduled repairs in a safe and efficient manner
Assist with Operator Training
Adheres to all safety rules and maintains quality housekeeping in work area
Assist with ordering parts and organizing the parts warehouse
Attend Trimble and Cat Equipment training
Data entry as required
- No formal responsibility for supervising others
High School diploma or GED or equivalent work experience
Valid Driver’s License
2 years or more experience with Heavy Equipment Technology
Trimble and/or Spectra Precision Technology training
Training with lasers and electronic technology
Knowledge, Skills, And Abilities
The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Strong communication skills, including verbal, written and listening skills.
Strong multitasking abilities, detail-oriented and self-motivated
Excellent customer service skills
Professional demeanor with both internal and external contacts including personal appearance and friendly, courteous treatment of peers and people at all levels inside and outside the organization
Strong computer skills experience with Microsoft Office (Outlook, Word, Excel, and PowerPoint), and the ability to learn Trimble/CAT/MacAllister/Michigan Cat systems
Ability to build and maintain effective customer and professional relationships through strong interpersonal skills with emphasis on relationship-building and consistent demonstration of solid professional judgment.
Ability to work in a fast-paced, high-pressure, deadline driven environment.
Physical Requirements of Position:
Occasional confined sitting (at computer, in car, etc.)
Occasional non-confined sitting (able to move about at will.)
Frequent standing or walking
Frequent rapid use of arms, hands or fingers, in handling or manipulating objects, or operating equipment, tools and/or instruments requiring fine eye-hand coordination
Frequent repeated bending, crouching, stretching, up and down stairs, or crawling
Frequent unaided lifting of objects up to 20 pounds
Frequent communication with other individuals. Must be able to exchange accurate information when speaking with customers, coworkers, and/or vendors
Frequent use of near and far vision acuity. Must be able to identify objects within two feet or less and at a distance of 20 feet.
Job ID: 2020-3405
External Company Name: MacAllister Machinery Co., Inc.
External Company URL: http://www.macallister.com/
Street: 7515 E 30th Street