Verint Systems, Inc. Project Manager in Indianapolis, Indiana
Location US-Remote (United States)
Job ID 15976
At Verint, we believe customer engagement is at the core of global brands. Our mission is to help organizations discover opportunities scarcely imagined by connecting work, data, and experiences enterprise wide. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.Verint.com .
Overview of Job Function:
The Project Manager is responsible for planning, directing, coordinating and leading activities of a custom touch-tone and speech IVR project to ensure the customer’s goals and objectives are accomplished within the prescribed timeframe and budget parameters while effectively advocating on behalf of their customers to resolve issues in a timely manner and thus provide extraordinary customer service.
Principal Duties and Essential Responsibilities:
Review project proposal, scope of work and other relevant contracts or information to understand overall project requirements.
Facilitate all scrum events (e.g. Sprint planning, Daily Scrum, Sprint review and Sprint retrospectives).
Serve as Scrum Master with responsibility to support the team in achieving daily, iteration and release goals and delivery objectives.
Implement, enforce and continually improve Agile/Scrum principles and practice.
Provide mentoring for the team on agile processes, methods and practices.
Help drive decisions for natural language model refinement activity that ensures alignment with customer goals, objectives and expected value.
Determine time frame, funding limitations, procedures for accomplishing project, and resource requirements with sales and leadership.
Communicate with the customer, internal project team members and management on a consistent basis to ensure project expectations are being met and any concerns or obstacles are addressed immediately.
Collaborate with the customer and project team members to develop creative solutions in order to accomplish project objectives.
Establish overall project schedules and specific iteration plans, along with necessary resource staffing for the project, and work with management for the assignment of project personnel.
Build iteration plans by working with the customer and project team resources to prioritize project tasks, assign owners and track completion progress.
Confer with project team resources to outline work plans and understand assigned duties, responsibilities, and estimates for completion.
Facilitate communication and coordinate the activities and tasks of project team resources to ensure the project is on schedule and within prescribed budget.
Review the overall project status consistently to adjust schedule, evaluate scope, modify resource allocations and plan as needed.
Prepare project status reports and executive summaries for team members, management, the customer, or others.
Collaborate with project personnel to provide technical advice and to resolve problems.
Validate project team member estimates to ensure the project goals and objectives are being met with the highest level of efficiency possible.
Along with project members and the customer, evaluate the overall project plan and makes recommendations for improvements related to resources, tools, process, communication and the like.
Coordinate project activities with activities of government regulatory or other governmental agencies as necessary.
Bachelor’s degree in a related field, or equivalent work experience
Minimum of 3-5 years experience in technical project management, process/resource management consulting, and/or customer relationship management
Ability to manage and conduct resource requirements analysis
Ability to interface with all levels within the organization
Understanding of the fundamentals of iterative development, and familiarity with various agile project management methodologies and experience leading projects
Agile or Scrum Master certification
Up to 25% travel required
The ability to obtain the necessary credit line required to travel
Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations
Experience using Jira and Confluence
IVA or IVR experience
Demonstrated experience in leading enterprise scale software deployments
Proven ability to influence others, demonstrated leadership and management skills
As an equal opportunity employer, Verint Systems Inc. prides itself in providing employees with a work environment in which all individuals are treated with respect and dignity. This means we are committed to providing equal opportunity to all qualified employees and applicants for employment without regard to one’s race, color, religion, national origin, age, gender, disability, alienage or citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation, Veteran status or any other classification protected by applicable federal, state or local laws. This policy applies to all terms and conditions of employment including but not limited to hiring, placement, promotion, compensation, training, leave of absence or termination.
Verint Systems, Inc.
- Verint Systems, Inc. Jobs