Medxcel Facilities Management Manager, Life Safety Compliance in Indianapolis, Indiana
Medxcel is here to lead the transformation of healthcare facilities management by incorporating a new approach to providing services. Created by healthcare, for healthcare, we have a dedicated focus on our people and customers, as well as providing tools, processes, support resources, data analytics and insource strategies that drive results.
The Manager of Life Safety Compliance leads a team of professional subject matter experts that ensure the compliance of policies, procedures, processes, and training in supporting the Facility Management Operating System (FMOS, pronounced FaMOuS)) for Medxcel’s field operations and the NFPA 101 Life Safety Code© across the United States. The Manager of Life Safety Compliance will perform duties for Medxcel throughout the assigned working location of the Central Office - Indianapolis, IN. The position holds the primary responsibility in providing the support and assuring, through the support of SME’s, those policies, procedures and protocols, Fire and Life Safety code and regulations, that enables standardization, optimization and life safety compliance of facility operations. The Manager will lead the support of Medxcel’s Life Safety regulatory compliance program.
The Manager is responsible for providing SME support to the Vice President of Program Management and Facilities Compliance and the Director of Facility Compliance Support in assessing, updating and maintaining the Life Safety portions of the Current State Health Assessment (CSHA) model for Medxcel FM healthcare facilities. In addition to the CSHA, the Manager will develop, support, manage and actively participate in a Life Safety Assessment (LSA) process and program that will establish a baseline life safety compliance assessment and annual validation assessments for Medxcel field operations, fire and life safety protective features assets, compliance of the Joint Commission’s Physical Environment, CMS Codes of Participation, Accreditation Organizations and other Authorities Having Jurisdiction programs. The assessment will include operational status, life safety assessment/Statement of Conditions, fire safety evaluation systems, the Joint Commission’s Physical Environment compliance reviews, and Life Safety Building Maintenance Programs (BMP), and other requirements as determined by the Referenced Publications of NFPA 101 Life Safety Code©. Duties may include lie safety compliance support to Medxcel’s PDC department. Compliance is ensured and maintained by SME’s through the Manager with direct reporting to the Director of Facilities Compliance Support.
The Manager provides leadership, support, training and programs for the Life Safety Code Specialist to ensure a smooth transition from a client/customer-based facility operation system to Medxcel FM’s Facility Management Operating Systems (FMOS) and Life Safety Code compliance program.
National Innovation and Strategy Management
Provide effective leadership in the support of Medxcel’s platform of operations and compliance programs in meeting the requirements for the National Fire Protection Agency (NFPA) 101-Life Safety Code, The Joint Commission’s (TJC)-Physical Environment: Life Safety, Center for Medicare and Medicaid Services (CMS), OSHA, state and other Authorities Having Jurisdiction.
Work effectively with Medxcel executives and other leaders to drive business innovation, service strategies, revenue growth, and continuous improvement processes at the national level to ensure service excellence.
Provide the support and leadership to a team of subject matter experts that evaluates Life Safety Code compliance and the Facility Management Operating System (FMOS) which provides the following processes: Accreditation Organizations survey process, assessment and reporting of the level of compliance for Medxcel FM facilities as it applies to the Life Safety Code, facilities consolidation and/or modification of existing programs and documents, standardization of operational and compliance programs across all Medxcel FM operations, and optimization to solidify a level of operational excellence.
Lead the Life Safety Code Compliance Team to update, assess and maintain the Current State Health Assessment (CSHA) program, establishing a baseline and annual update/validation compliance assessment for FM healthcare facilities and the local Authority having Jurisdiction (AHJ).
Manage and support the team of Life Safety Code Specialist Managers to ensure operational and regulatory compliance at the facility level.
Assist Medxcel Facilities’ team to identify operational and financial opportunities within the organization’s Engineering/Facility departments.
Support and maintain operating protocols for Emergency Management, Safety, and Life and Fire Safety systems.
Provide subject matter expertise in the support in Life Safety standardization and compliance of Medxcel Facilities’ Computerized Maintenance Management System (CMMS) - CMS.
Assist on-site and regional leadership in achieving high performance through the support and execution of controls designed to allow leadership to meet service delivery objectives and create high customer satisfaction.
Perform in-depth quality reviews of site operations, using the tools provided by Medxcel Facilities, and establish on-going plans, goals, and objectives, to correct deficiencies and improve performance.
Participate in the establishment and approval of training, staffing, and resource plans and monitor performance relative to such plans.
Customer Relationship Management
Create, support and maintain assessment and measurement tools that allow exceptional customer relationship.
Collaborate with Medxcel Facilities’ team to create and deliver Life Safety Code training programs for engineering leadership and associates.
Assist and support on-site leadership with identifying and implementing cost reduction opportunities
Conduct periodic business and compliance reviews with customers.
Assist on-site management with ensuring the customer’s program understanding, customer satisfaction, strategic partnering, and continuous improvement efforts.
Develop and nurture key customer relationships to create a high degree of loyalty to Medxcel Facilities in addition to local operations.
Be visible and available to key customer leadership during frequent site visits.
Coaching and Development
Mentor SME’s and field operations leaders across the nation with an emphasis on operational excellence, developing existing and future talent, mentoring and inspiring performance, and enabling on-site leaders to succeed.
Builds commitment and drives engagement by communicating goals, soliciting input and inspiring action through coaching and mentoring.
Makes Medxcel Facilities Management the ultimate place to serve by embodying the mission, vision and core values.
Builds talent capabilities to support initiatives and future objectives in the technical and leadership talent pool.
Bachelor’s degree in business, engineering, or management required (or equivalent experience 4 years with no degree)
MBA and graduate degree preferred
Minimum 5 years’ experience working in healthcare facilities management or field management in healthcare facilities setting
Certified Healthcare Facilities Manager (CHFM) and/or Certified Healthcare Safety Professional (CHSP) certification (preferred)
NFPA Certified Life Safety Specialist (CLSS-HC) for Health Care Facility Managers or the ability to obtain certificate within 12 months from date of hire (Preferred)
Strategic capability in financial planning, resource allocation, analysis and business process development and improvement
Experience in leading and supporting healthcare organizations in their efforts towards regulatory compliance and operational excellence
Experience in developing service and training programs, with an emphasis on TJC, CMS and engineering systems
Project management skills including coordination, communication, prioritization, troubleshooting, adherence to budget and completion goals, and recruiting resources
Experience with Auto CAD or other related digital drawing tools (preferred)
Travel: 60 - 80% (overnight required)
In-depth knowledge of NFPA 101 Life Safety Code© (2012 Edition) and the referenced publications associated with the Life Safety Code© requirements
Experience in engineering, life safety, building maintenance, building constructions, architectural science, safety or related (highly desired)
Strategic leadership skills to execute initiatives and objectives
Problem solving—the individual identifies and resolves problems in a timely manner and gathers and analyses information skilfully
Planning/organizing—the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans
Ability to adapt – the individual will need to adapt quickly to changes in scope or direction and be flexible to adopting changes quickly
Excellent communication and interpersonal skills with ability to communicate across all levels of the organization, including technology, tools, and processes
Experience and proficiency with MS Office Suite
Excellent leadership skills, including the leading of other high performing leader/managers
Working knowledge of hospital operations and hierarchy of leadership
Working knowledge of medical facility systems and equipment
Management: Lead and support a team of subject matter experts in Life Safety Compliance