Honeywell Lead Security Service Technician in Indianapolis, Indiana

Lead Security Service Technician

Innovate to solve the world's most important challenges

The main function of this position is to respond and resolve complex service calls providing technical support and troubleshooting to Honeywell customers. Additional responsibilities related to the technical delivery of small service jobs, time and work material and preventive maintenance may be assigned as well. These customers will have various products installed that fall into the security systems category.Leads successful on-site servicing and repair processes of complex equipment and systems without direct supervision. You will follow detailed work instructions and amend any outdated or incorrect instructions with help of Engineering teams. You will make improvements to training guides and documentation. You will lead continuous improvement initiatives in the field to quickly fix any administrative difficulties relating to delivery and installation of proper equipment. You will train the customer on proper usage, troubleshooting, and basic repair procedures for complex equipment. You will represent Honeywell at industry conferences and provide technical presentations.

Be the face of Honeywell to the customer and interact directly with end-users, peers, and competitors

Share knowledge of Honeywell solutions to enhance efficiencies and team ability

Become a technical expert for complex Honeywell solutions/product offerings

20 Inspect for Quality

20 Install or Repair Work Orders

20 Provide Customer Support

20 Mentor and Train Jr. Field Service Representatives

20 Deliver Status Reports

YOU MUST HAVE
  • Associates degree
  • 5 or more years experience servicing or installing Building Security Systems or
  • 5 or more years experience in IT Software Development, Web Applications, Oracle, SQL Developer, MySQL & MS Access
WE VALUE
  • Previous industry experience
  • Previous technical/installation experience
  • Previous customer service experience
  • Good written and oral communication
  • Ability to follow instructions and identify mistakes
  • Bachelor degree or technical/professional certificate
  • Good presentation skills

Due to US export control laws, must be a US citizen, permanent resident or have protected status.Nonexempt How Honeywell is Connecting the World

INCLUDES
  • 1st Shift
  • Some Travel Required
  • Continued Professional Development
ADDITIONAL INFORMATION
  • Job ID: HRD52232
  • Category: Customer/Product Support
  • Location: 9355 Delegate's Row, Indianapolis, IN 46240 USA

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

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