Honeywell Lead Security Service Technician in Indianapolis, Indiana
Lead Security Service Technician
Innovate to solve the world's most important challenges
The main function of this position is to respond and resolve complex service calls providing technical support and troubleshooting to Honeywell customers. Additional responsibilities related to the technical delivery of small service jobs, time and work material and preventive maintenance may be assigned as well. These customers will have various products installed that fall into the security systems category.Leads successful on-site servicing and repair processes of complex equipment and systems without direct supervision. You will follow detailed work instructions and amend any outdated or incorrect instructions with help of Engineering teams. You will make improvements to training guides and documentation. You will lead continuous improvement initiatives in the field to quickly fix any administrative difficulties relating to delivery and installation of proper equipment. You will train the customer on proper usage, troubleshooting, and basic repair procedures for complex equipment. You will represent Honeywell at industry conferences and provide technical presentations.
Be the face of Honeywell to the customer and interact directly with end-users, peers, and competitors
Share knowledge of Honeywell solutions to enhance efficiencies and team ability
Become a technical expert for complex Honeywell solutions/product offerings
20 Inspect for Quality
20 Install or Repair Work Orders
20 Provide Customer Support
20 Mentor and Train Jr. Field Service Representatives
20 Deliver Status Reports
YOU MUST HAVE
- Associates degree
- 5 or more years experience servicing or installing Building Security Systems or
- 5 or more years experience in IT Software Development, Web Applications, Oracle, SQL Developer, MySQL & MS Access
- Previous industry experience
- Previous technical/installation experience
- Previous customer service experience
- Good written and oral communication
- Ability to follow instructions and identify mistakes
- Bachelor degree or technical/professional certificate
- Good presentation skills
Due to US export control laws, must be a US citizen, permanent resident or have protected status.Nonexempt How Honeywell is Connecting the World
- 1st Shift
- Some Travel Required
- Continued Professional Development
- Job ID: HRD52232
- Category: Customer/Product Support
- Location: 9355 Delegate's Row, Indianapolis, IN 46240 USA
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
For more information on applicable equal employment regulations, refer to the EEO is the Law poster .
Please refer to the EEO is the Law Supplement Poster & the Pay Transparency Policy .
For more information on how we process your information in the job application process, please refer to Recruitment Privacy Notice .
If a disability prevents you from applying for a job through our website, request assistance here . No other requests will be acknowledged.
Terms & Conditions | Privacy Statement © 2017 Honeywell International Inc.