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Stanley Steemer International Inc Water Project Manager in Carmel, Indiana

JOB DESCRIPTION The primary role of the Water Restoration Project Manager is to deliver a quality, professional job to our customers with a complete and accurate scope and top notch customer care. The Water Restoration Project Manager will spend the majority of their time in the field, servicing our customers. The Water Restoration Project Manager must be WRT & ASD certified. Key Responsibilities: Client and Customer Relationship Management * Develop and maintain relationships with current customers. * Communicate with key stakeholders in the projects, including insurance adjusters, real estate agents, industrial hygienists and others. * Serve as primary liaison between the customer and insurance carrier. * Follow-up with the customer after every restoration job and ensure satisfaction. Making sure all stakeholders are completely satisfied with the work performed. * Assist Water Restoration Manager with administration of National Vendor Management Program. * Collect and maintain contact information, communication and activities for customers,adjusters or other key stakeholders. Restoration Project Management * Prepare invoices for work performed. * Perform onsite assessments of project opportunities. * Site visit with photo documentation during the loss when site is accessible. * Utilize a time management system to organize your workday to achieve the highest productivity level. * Create estimates and deliver proposals to clients. Quality Assurance and Administration * Execute action plan to successfully accomplish the new/current business plan. * Train and lead teams to deliver superior customer service (Front Door Four). * Maintain a professional, ethical, and positive disposition as a primary representative of Stanley Steemer in the community. * Manage documentation on projects. * Work closely with the Water Restoration Manager/ General Manager. * Assist Operations in team building and training. * Meet with staff to review accounts, progress and goals. Stanley Steemer hires the highest quality individuals to serve our customers. Therefore, candidates will be required to pass a drug test, motor vehicle record check, and criminal background check.This is a safety-sensitive position. In order to drive our company vehicles candidates must have a valid driver's license and be 20 years of age or older. EOE ## Requirements Minimum Qualifications * 2+ years of water extraction/restoration industry experience. * WRT & ASD certifications required. * OHSA, HST and AMRT certifications preferred. * Excellent communication and computer skills. * Excellent customer service and relationship-building skills. * Must also be organized, detail oriented, and have the ability to interact effectively with management, customers and associates. * Must be willing to work a flexible schedule. * Must be able to maintain all IICRC certifications and training that pertain to the Waterline of Business. JOB TITLE: Water Project Manager LOCATION: 4145 W. 99th Street, Carmel, Indiana 46032 FULL-TIME / PART-TIME: Full-time
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