IGT Field Service Tech - Greencastle in Bloomington, Indiana

IGT is the global leader in gaming. We enable players to experience their favorite games across all channels and regulated segments, from Gaming Machines to Lotteries to Interactive. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has over 12,000 employees.

The primary job function of the Field Service Technician is to properly maintain and service IGT equipment at Retailer (customer) locations. Responds to dispatches and drives to customer locations within his or her "zone" to deliver supplies and to install, remove, or repair lottery equipment. This position will support Greencastle and surrounding areas; therefore, candidate should reside in or near Greencastle.


  • Responsible for transporting, installing (if applicable), and maintaining IGT equipment, replacement parts, tools, and other equipment in an organized and structured manner.

  • Attend driver training and follow IGT vehicle policy regarding the use and maintenance of the company vehicle.

  • Maintain equipment to promote continuous operation of IGT equipment.

  • Troubleshoot to restore malfunctioning equipment to working order in the field. This may include swapping failed equipment, cleaning and/or minor adjusting of the malfunctioning component.

  • Communicate effectively and efficiently with Dispatchers. Accurately report activity, arrival and departure times and problems, details, and resolutions of failures to Dispatch.

  • Deliver marketing supplies and consumable parts such as paper, ribbons, betslips, etc. and track inventory of these items.

  • Deliver basic training to new Retailers or refresher/remedial training to Retailers who may be performing procedures incorrectly, such as changing paper and ribbon.

  • Complete basic forms for reporting activities, equipment problems, recommendations for improvements to procedures, etc.

Physical (% time: travel, operating machinery, environmental etc.)

Majority of time is spent in the field driving from one location to the other servicing terminals.

Must be able to climb a ladder, and the ability to lift and carry equipment weighing up to one hundred (100) pounds for a significant distance (i.e. from a parked vehicle to a point within the Retailer's location or to the rooftop of the retailer's location). Prolonged sitting; dexterity to work with tools; exposure to moving parts and electrical current; may work at heights (rooftop) for installation of equipment; may work in close quarters; may be exposed to inclement weather during some installations.

Work schedule will be either Tuesday to Saturday or Sunday to Thursday with the option of working 7-4, 8-5 or 9-6


High school graduate or GED equivalent required.


Experience with electronics and electromechanical devices required.


The person in this position must have a valid driver's license, good driving record and the ability to correctly perceive colors.

Candidates must have strong mechanical reasoning skills and the ability to work independently.

All candidates must pass a criminal history background check mandated by state lotteries.

Experience with electronics and electromechanical devices highly desirable.

This position will support Greencastle and surrounding areas; therefore, candidate should reside in or near Greencastle.

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

In addition to our competitive benefits package, we offer employees a 401(k) Savings Plan with Company contributions, tuition reimbursement, and free identity theft insurance.

IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com at http://www.igt.com/ .